Katelyn Melo Byrd

Katelyn Byrd currently serves as the Chief of Enterprise Services at ITA, where she plays a pivotal role in enhancing the organization’s internal operations to support external customer satisfaction.

The establishment of the Enterprise Services represents a significant internal structural change aimed at empowering ITAers to excel in delivering top-tier solutions to external customers. Under Byrd’s leadership, specialized teams within Enterprise Services have been formed to ensure seamless operations and promote a culture of continuous improvement and shared success. These teams include Contracts, Communications & Branding, Corporate Development, Human Resources, and Proposals, all of which collaborate harmoniously to elevate ITA’s performance.

Byrd’s journey at ITA has been marked by a series of progressive leadership roles since joining the organization in 2014. She has made significant contributions across various functional areas, including Customer Solutions, Operations, Marketing and Communications, Chief People Officer and her previous role as Chief of Growth.Before her tenure at ITA, Byrd held the position of Director of Administration, where she served under the esteemed Attorney General Kenneth T. Cuccinelli III. In this capacity, she oversaw support services in Finance, Human Resources, Information Technology, and Office Operations for the Commonwealth of Virginia, demonstrating her exceptional leadership and organizational skills.Byrd’s academic background includes a bachelor’s degree in hospitality and tourism management from Virginia Tech Pamplin College of Business.